Spa Receptionist (225-613)

Join our team as a Spa Receptionist and embark on a rewarding role that offers not only the opportunity to grow in the hospitality industry but also the chance to be a part of creating a relaxing and rejuvenating experience for our guests. As the first point of contact, you will play a pivotal role in providing top-notch customer service, ensuring that every guest has a seamless and memorable experience from start to finish. You will manage front desk operations, handle inquiries, assist with appointments, and maintain the spa's serene environment. Passionate about wellness and customer satisfaction, our ideal candidate possesses excellent communication skills, is detail-oriented, and thrives in a fast-paced, hospitality-focused setting. If you are enthusiastic about working in a team-oriented environment and making a positive impact, we encourage you to apply for this exciting position as a Spa Receptionist.

Responsibilities

• Welcome spa guests warmly and ensure a pleasant arrival experience.
• Manage the spa's front desk operations, ensuring efficient service delivery.
• Answer phone calls and respond to inquiries regarding spa services promptly.
• Schedule appointments and coordinate with therapists for timely service.
• Maintain a neat and organized reception area to reflect the spa's standards.
• Process payments, issue receipts, and manage billing transactions accurately.
• Handle guest complaints and concerns with professionalism and empathy.
• Promote spa packages and services to increase bookings and sales.
• Keep track of inventory and notify management about low-stock items.
• Work collaboratively with spa staff to ensure seamless operation of services.
• Update and maintain guest records and appointment schedules digitally.
• Assist in training new reception staff to uphold service excellence standards.

Requirements

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in a receptionist or customer service role preferred.
• Strong communication skills, both verbal and written, are essential.
• Excellent organizational skills and ability to multitask effectively.
• Proficiency in administrative software and appointment scheduling tools.
• Exceptional customer service skills with a friendly and approachable demeanor.
• Ability to handle pressure and resolve issues calmly and efficiently.