Front Office Executive (225-1002)

The role of a Front Office Executive is pivotal in the hospitality and service industry. Responsible for delivering first impressions, a Front Office Executive ensures a seamless and positive guest experience right from check-in to check-out. You will serve as the primary contact point for guests, handling inquiries and managing front-desk operations. Your duties also extend to maintaining communication between the guests and other departments. Demonstrating professionalism, multitasking efficiently, and offering a high level of service quality are essential in this position. As the face of the organization, you will have the opportunity to significantly impact customer satisfaction and operations. If you have a passion for service and thrive in a dynamic environment, this is an excellent opportunity to develop your career.

Responsibilities

• Greet and welcome guests with a friendly and positive demeanor.
• Efficiently check guests in and out while maintaining accurate records.
• Manage phone calls and redirect them to relevant departments or personnel.
• Handle guest inquiries and complaints with professionalism and resolution skills.
• Coordinate with housekeeping for timely room service and cleaning schedules.
• Maintain the front desk area, ensuring cleanliness and organization at all times.
• Monitor and manage reservations to optimize occupancy and revenue.
• Process payments and compile daily financial transactions and reports.
• Assist guests with information regarding facilities, services, and local attractions.
• Maintain a secure environment by following safety procedures and audits.
• Update and manage guest information using the property management system.
• Assist in administrative tasks and provide support to other departments as needed.

Requirements

• Proven experience as a Front Office Executive or similar role.
• Outstanding customer service skills and a friendly, approachable manner.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office Suite and reservation software systems.
• Strong organizational skills and the ability to multitask efficiently.
• Flexibility to work different shifts, including nights and weekends.
• High school diploma or equivalent; additional qualifications preferred.