Shop Assistant -Lights (225-917)

The role of a Shop Assistant in the lighting department is both dynamic and crucial in ensuring an exceptional customer experience. As a Shop Assistant, you will be the face of the store, responsible for assisting customers in selecting the right lighting solutions for their needs. This involves possessing an in-depth understanding of the various lighting products, their features, and benefits. You will also play a vital role in maintaining store aesthetics, managing inventory, and assisting in visual merchandising to ensure the store is welcoming and engaging. Your ability to communicate effectively and provide exceptional customer service will be key in fostering a positive shopping environment. This role is perfect for someone who enjoys working in retail and has a keen interest in lighting and home decor.

Responsibilities

• Greet customers enthusiastically and engage them to determine their lighting needs.
• Provide detailed information on various lighting products and their uses.
• Assist customers in selecting the appropriate lighting products for their space.
• Keep the store clean, organized, and visually appealing at all times.
• Manage inventory by restocking shelves and updating product displays regularly.
• Process transactions accurately and efficiently at the checkout counter.
• Coordinate with the team to ensure the continuous replenishment of stock.
• Handle customer inquiries and complaints professionally and efficiently.
• Stay informed about new lighting products and industry trends to inform customers.
• Support the store manager in daily operational tasks and objectives.
• Participate actively in store meetings and training sessions to enhance skills.
• Aid in planning and executing promotional displays and sales events in-store.

Requirements

• High school diploma or equivalent; further education is an asset.
• Previous retail experience, especially in home decor or lighting, is preferred.
• Strong communication skills with a customer-centric attitude.
• Ability to lift and organize inventory, ensuring proper stock levels.
• Proficient in basic math and handling of sales transactions efficiently.
• Capacity to work in a fast-paced environment while maintaining customer focus.
• Willingness to work flexible hours, including weekends and holidays.