Services Planner (225-818)

A Services Planner is a critical role within organizations that focus on delivering efficient and effective service solutions to their clients. As a Services Planner, you will be responsible for strategizing, coordinating, and streamlining service activities to ensure the satisfaction of clients and the alignment of service delivery with organizational goals. Your role will require close collaboration with various departments including sales, operations, and customer service to ensure that all services are delivered on time, within budget, and meet the quality standards set by the company. The ideal candidate for this position will possess excellent analytical, organizational, and communication skills, enabling them to effectively forecast service demands and create plans that mitigate potential disruptions. If you are a proactive and detail-oriented professional with a passion for service excellence, this opportunity could be the right fit for you.

Responsibilities

• Develop and implement comprehensive service delivery plans for various projects.
• Collaborate with departmental heads to identify service requirements and resources needed.
• Monitor and evaluate the efficiency and quality of service delivery processes.
• Adjust and adapt service plans to meet changing client demands and priorities.
• Ensure timely and accurate communication of service status updates to stakeholders.
• Liaise with the sales team to allocate resources and align service solutions with client needs.
• Conduct regular reviews of service performance metrics to identify areas for improvement.
• Coordinate training sessions for staff to enhance service delivery skills and knowledge.
• Prepare detailed reports on service operations and present findings to management.
• Resolve service-related issues efficiently to maintain client satisfaction.
• Maintain comprehensive documentation of all service plans and modifications made.
• Stay informed about industry trends to incorporate innovative service strategies.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Proven experience in service planning or a closely related role.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Excellent communication skills are essential for interacting with diverse teams.
• Analytical mindset with the capability to interpret data and make informed decisions.
• Proficiency in project management software and tools is highly desirable.
• Ability to work under pressure and meet tight deadlines while maintaining quality.