Service Delivery Officer - Technical Services

Job Purpose

In this role you will:

• Ensures the availability of daily work plans, to enable the execution of all planned and unplanned maintenance jobs, and that all plans are realistic, achievable and address all material and manpower requirements
• Supports the Service Delivery Manager (SDM)/ Line Manager in the budgetary process which includes target setting, plan development and performance review of the dTS sections.
• Coordinates with section Supervisors, the Planning Team, Stores and P&L Buyers in order to ensure the availability of resources needed for equipment serviceability
• Undertakes any and all corrective actions or escalations, as required, in order to address any shortfall in the availability of materials or manpower
• Organises and perform maintenance checks on all equipment and facilities, machines and tools used in the workshop in order to optimize the life span and ensure operational reliability.
• Trains and guides Technicians and Supervisors on maintenance techniques, fault diagnosis and repair, uses of different tools and machinery and safe working techniques to ensure the development of skills, safety and ergonomics at work.
• Organises induction and on job familiarisation for new staff. He or she should be able to innovate and implement new techniques and methods to make training interactive and engaging.
• Conducts announced and unannounced inspections of ongoing jobs and regularly validate post-job quality inspections
• Supports the Service Delivery Manager/ Line Manager to achieve all the activities related to the assigned workshop and ensure that all resources (Manpower, parts, tools) are available to ensure all services can be delivered on time and to high quality standards.
• Monitors the performance of the Supervisors against set objectives, ensures that the staff roster and annual leave plans are reviewed, and revised as required, taking into consideration the dynamic manpower requirements across the year.
• Reviews periodically the availability of material, tool and training requirements of each maintenance team, and ensures any outstanding requirement is escalated to the Service Delivery Manager/ Line Manager for immediate action
• Ensures that compliance with safety regulations and discipline is maintained across all workshops and facilities
• Utilizes the Maintenance Management System (MMS) effectively for monitoring the progress of workshop activities, work order and material requisition approvals, analysis of performance indices and the preparation of reports for management review
• Carries out the final inspection and sign off in the maintenance management system for all workshop activities, ensuring that they comply with applicable quality standards and procedures.
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions
• Ensures compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor's degree or diploma in a relevant engineering discipline (electrical / electronic / mechanical)
• Bachelor’s degree holder: 4-6 years of experience in supervisory experience in an engineering and maintenance organization working with light vehicles, heavy vehicles or cargo material handling systems.
• Diploma holder: 6-8 years of experience supervisory experience in an engineering and maintenance organization working with light vehicles, heavy vehicles or cargo material handling systems
• Safety Awareness
• First-aid and fire warden credentials preferred.
• Must have theoretical and practical knowledge of equipment, operations, maintenance and engineering.
• Proven ability to supervise a multi-disciplined team of Supervisors and Technicians (electrical, mechanical, hydraulic, electronic, etc.)
• Ability to read and understand manufacturer specifications and maintenance requirements.
• Ability to prepare mechanical, hydraulic and electrical drawings for Ground Service Equipment; or electrical and electronic
• Circuit diagrams and PLC software logic for cargo facilities.
  
  

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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