Senior Administrator - Training

Job Description

To ensure that all documents and information required by drivers to attend in-house and external training programs are gathered, processed and communicated to regulatory bodies in a timely fashion to ensure 100% compliance to training timelines and requirement.

Strategic

RESPONSIBILITIES

• Enable compliance to all training requirement for our drivers.
  
  

• Managing Training reception, collecting documents, registering and responding to driver queries
• Publishing and maintaining monthly training calendar (to be published by 25th of Month for the following month)
• Confirming to all regulatory bodies training requirement (Documents, registrations, escalations)
• Using RTA portal to accurately make payments, create reports and reconcile the same with Finance
• Manage attendance, scores and report on Mock Test candidates on daily basis
• Maintain all the training records for reporting and audit purposes
• Manage new joiner / refresher permit application errors (escalation process to Driving School within 24 hrs / RTA) and maintain accurate reports
• Manage enrolments to LMS and completions on LMS (Refresher, Corrective and RTA Induction)
• Support the team in all RTA communications and correspondence.
  
  

• Identify and deliver process improvements and being efficiency in current role.
  
  

• Bachelors Degree
• Intermediate Excel + MS Forms (Reports, Charts, Formulas like VLOOKUP, And / IF function, Count IF function, Pivot tables) MS Word.
• Intermediate, Outlook PowerPoint.
• Basic.
  
  

• Skills: Customer Service, problem solving , Conflict Management, Time Management
• Technical skills: Good computer literacy Intermediate excel, MS Forms & one-drive, PPT, word & outlook, LMS (added advantage)
• Languages: English (Proficient) Urdu, Hindi (Required), Arabic (desirable).
• Attitude / Disposition: Accountable, Professional, Positive, Empathetic.
  
  

• 5 Years of Customer Service, Front office, Receptionist or similar.