Senior Account Manager

Job Description

As a Senior Account Manager, you will play a pivotal role in driving the success of our business by fostering strong relationships with key clients and leading a team to deliver exceptional results. This role requires a proactive and strategic approach to account management, focusing on understanding client objectives and ensuring the successful delivery of solutions that drive customer satisfaction and business growth. Your analytical skills, coupled with your ability to communicate effectively, will be essential in identifying new opportunities within existing accounts and presenting them to both clients and internal stakeholders. The Senior Account Manager will be a seasoned expert in their field, with the ability to navigate complex client environments, negotiate win-win solutions, and influence decision-making processes at all levels. You will be instrumental in guiding project fulfillment, building long-term partnerships, and achieving a high level of client retention, all while adhering to company values and ethics. 

Responsibilities

• Develop and maintain long-term relationships with key clients to ensure sustained business growth.
• Act as the main point of contact for client inquiries, resolving issues with efficiency.
• Lead a team of account managers, providing guidance and support to drive performance.
• Analyze client needs and objectives to deliver tailored solutions and services.
• Collaborate with internal teams, ensuring cross-functional coordination to meet client requirements.
• Identify and pursue new business opportunities within existing client accounts to increase revenue.
• Negotiate contract terms and agreements ensuring mutually beneficial terms for clients and the company.
• Monitor market trends and competitors to provide client insights and strategy recommendations.
• Develop strategic account plans that align with the company’s strategic goals and objectives.
• Implement proactive measures to identify and mitigate potential account risks early.

Requirements

• Bachelor's degree in business, marketing, or a related field is preferred.
• Over seven years of account management experience within relevant industry sectors.
• Proven track record of managing large accounts and delivering exceptional client services.
• Exceptional communication skills with experience in negotiating contract terms and solutions.
• Demonstrated leadership abilities with experience guiding and mentoring team members.
• Result-driven mindset, achieving goals while maintaining high ethical standards.
• Ability to manage multiple priorities, balancing workload and client needs successfully.
• Willingness to travel as necessary to meet with clients and stakeholders.
• Adaptability to changing market conditions and client needs is crucial.
• Proactive approach with a strategic vision for both client and company futures.

---