Sales Specialist Jewellery (225-829)

As a Sales Specialist in the jewellery industry, you will play a pivotal role in driving sales and enhancing customer experiences in the retail environment. Your expertise and passion for jewellery will help you understand customer needs and present tailored solutions that meet their expectations. This position requires a dynamic individual who possesses in-depth knowledge of various jewellery types, trends, and market demands. You will be responsible for building strong customer relationships, maintaining product knowledge, and ensuring the seamless operation of sales processes. The ideal candidate will have excellent communication skills, a keen eye for detail, and a commitment to delivering exceptional customer service. You will be joining a team dedicated to creating memorable retail experiences for every client.

Responsibilities

• Provide expert advice and personalised recommendations to customers seeking unique jewellery pieces.
• Develop and maintain strong relationships with clients to encourage repeat business.
• Achieve and exceed sales targets set by the store management consistently.
• Stay up-to-date with the latest jewellery trends and innovations in the industry.
• Maintain an organized display of jewellery pieces ensuring cleanliness and orderliness.
• Conduct jewellery repairs or adjustments as required, ensuring customer's satisfaction.
• Assist in inventory management, tracking stock availability and replenishment needs.
• Collaborate with marketing teams to plan and implement promotional activities.
• Train and mentor junior staff or new hires on sales techniques and product knowledge.
• Prepare and manage sales documentation, such as invoices or sales reports.
• Resolve customer queries and complaints, ensuring a positive resolution and customer satisfaction.
• Adhere to and ensure compliance with all store policies, rules, and regulations.

Requirements

• Proven experience in retail sales, preferably in the jewellery sector.
• Demonstrated ability to meet and exceed sales targets consistently.
• Exceptional interpersonal and communication skills for effective client interaction.
• Strong knowledge of gemstones, precious metals, and jewellery craftsmanship.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to perform under pressure and handle challenging customer inquiries.
• Flexibility to work weekends, extended hours, and holidays as per store requirements.