Retail Sales Associate - Waterpark

Organization- Grand Hyatt Dubai

Summary

Main Duties and responsibilities:

Customer Service

• Ensure that all interactions with guests are engaging and align with the parks brand promise.
• Handle guest inquiries and feedback in a courteous and efficient manner, ensuring any issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment.
  
  

• Maximize sales through effective product knowledge and upselling techniques.
• Assist in managing inventory and resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance the shopping experience and improve productivity.
  
  

• Maintain cleanliness and organization in the retail outlet and kiosks.
• Ensure all merchandise is properly displayed and stocked.
• Conduct regular inventory checks and assist in restocking as needed.
• Operate the point of sale system and handle transactions accurately.
• Be flexible and adapt to different roles and tasks within the retail department.
• Ensure all retail areas are safe and adhere to park guidelines.
  
  

• Work closely with other retail staff to ensure a cohesive and enjoyable guest experience.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Adhere to the parks grooming and appearance standards, ensuring a professional and approachable image.
  
  

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the parks values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Guest Services Team Leader or Department Management.
  
  

• Assist in carrying out inventory of retail merchandise.
• Perform other reasonable duties and responsibilities as assigned.