Account Manager (225-827)

As an Account Manager, you will take on a pivotal role in managing client relationships and ensuring customer satisfaction. This dynamic position requires you to serve as the primary point of contact between the company and its clients, working diligently to understand their needs and deliver effective solutions. Your ability to nurture strong relationships and communicate effectively will be key to driving client retention and fostering growth. By executing strategic plans and identifying opportunities for upselling or cross-selling, you will contribute significantly towards the company's revenue objectives. This role also involves collaborating with internal teams to advocate for your clients, aligning the company's offerings with their expectations and goals.

Responsibilities

• Develop and maintain long-term relationships with key client stakeholders and executives.
• Act as the main point of contact for all client communications and inquiries.
• Identify and understand client business goals to align products and services accordingly.
• Coordinate with internal teams to ensure timely delivery of client solutions and services.
• Monitor account performance to ensure clients are receiving optimal value from offerings.
• Prepare and deliver regular client reports to highlight achievements and strategize further efforts.
• Identify potential upselling and cross-selling opportunities to enhance client satisfaction and company revenue.
• Resolve client issues and disputes promptly, escalating to higher management as necessary.
• Work closely with the sales team to foster new business opportunities and close deals effectively.
• Stay informed about industry trends and competitor offerings to advise clients with cutting-edge insights.
• Manage contracts and agreements to ensure mutual satisfaction and compliance with terms.
• Organize regular meetings and feedback sessions to continuously improve client relationships.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience as an Account Manager, Sales Executive, or in a similar role.
• Excellent communication and interpersonal skills to interact effectively with clients.
• Solid understanding of accounts management and customer service practices.
• Strong analytical abilities to assess client needs and develop tailored solutions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated ability to achieve targets and drive revenue growth for the company.