Restaurant Reservations Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What You Will Do

• Answer the telephones professionally and in a manner, including transferring and routing misdirected calls and taking messages at any given time.
• Monitor day-to-day operations to ensure call / emails volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized.
• Comply with Four Seasons standards, while working harmoniously and professionally with co-workers and planning committee. Providing accurate and individualized information to the guests.
• Have a knowledge and understanding of all food and beverage products and services.
• Review daily reservation accuracy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Implement a daily track sheet for AM and PM bookings.
• Work in close relation with all Department Heads.
• Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
• Daily sales call / regular guests / new business opportunities.
• Seek ways to assist the outlet management maximizing their revenues and profits.
• Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Assist in handling of guest complaints.
• Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
  
  

• Previous experience in a prestigious hotel within F&B department.
• Strong communicational skills, proficiency in English verbal and written.
• Knowledge of Microsof Office, Opera, Open Table.
• Attention to details and abilities to work under pressure or extra hours.
  
  

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Complimentary full board living accommodation in a high quality, well-resourced staff housing
• Vibrant fitness facilities including gym and swimming pool
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…
  
  

• 6 days per week over 48 working hours