Receptionist

Exciting Opportunity: Receptionist
Are you a friendly, well-spoken professional with a passion for creating outstanding customer experiences? Ali & Sons Group is looking for a Receptionist to serve as the first point of contact for visitors and callers at our Service Centre. In this vital role, you’ll help manage appointments, direct inquiries, and ensure our customers feel valued and well cared for—from the moment they arrive or call in.
Key Responsibilities:
- Greet and welcome customers at the service centre, offering refreshments and assistance.
- Provide estimated wait times and ensure customers are comfortable during their visit.
- Operate the telephone switchboard: connect, hold, transfer, or disconnect calls as needed.
- Handle incoming calls, provide general information, and redirect calls to the appropriate departments.
- Schedule service appointments and make reminder calls to customers.
- Follow up on customer complaints and prepare customer feedback reports.
- Handle inquiries professionally and provide accurate, timely responses.
- Assist staff with external calls and manage internal phone queries.
- Perform clerical tasks such as data entry, typing, photocopying, and filing when the switchboard is not busy.
- Manage the flow and distribution of incoming and outgoing mail.
- Ensure the reception area is clean, presentable, and welcoming at all times.
- Support the Service Manager with other administrative duties as needed.
Position Scope:
- Improve customer experience at the service centre through professional front-desk and phone interaction.
- Arrange service appointments and manage call flow efficiently.
- Provide back-office and administrative support as required.
Requirements:
- Experience: Minimum 2 years in a similar receptionist or customer service role.
- Education: Bachelor’s degree or Diploma in any discipline.
- Languages: Fluent in English; Arabic is a strong advantage.
- Certifications: Receptionist or customer service certification preferred.
- Technical Skills: Proficient in Microsoft Office; comfortable with telephone and office equipment.

Why Join Ali & Sons Group?
At Ali & Sons, we believe that every customer interaction is an opportunity to build trust and loyalty. As Receptionist, you will play a central role in ensuring our customers receive a warm welcome and the highest level of service. You’ll join a dynamic team in a fast-paced environment and enjoy opportunities for career development within one of the UAE’s most respected business groups.