Real Time Analyst
Concentrix
United Arab Emirates
23rd May 2025
2505-2063-5
Job Description
Real Time Analyst
Job Description
Key responsibilities of the position:
- Real-time Monitoring of all service channels to ensure service delivery within SLA agreements .
- Managing escalations, outages, and system issues.
- Responsible for updating and maintaining attendance information and presence reporting.
- Providing support to team leaders in the use of workforce management.
- Analytical skills.
- Understand customer demand and ensure forecasting and planning are optimized.
- Good communication skills.
- At least two years' experience Workforce Planning within Contact Centers, especially within the Health Care sector
- Either UAE resident or able to relocate on a short notice
- Fluency in Arabic and English
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
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R1602686
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.concentrix.com | Job Function: | Operations Management |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
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