Patient Relations Executive (225-913)

The role of a Patient Relations Executive is central to fostering a positive relationship between healthcare providers and patients, ensuring that every patient experience is smooth, respectful, and effective. This position involves direct interaction with patients, addressing their concerns, and coordinating with medical staff to resolve issues. The ideal candidate possesses excellent communication and interpersonal skills, a deep understanding of healthcare services, and a commitment to improving patient satisfaction. This position requires empathy, patience, and the ability to handle difficult situations with grace. By acting as the bridge between patients and healthcare facilities, the Patient Relations Executive plays a critical role in enhancing the overall quality of care and upholding the healthcare organization's reputation.

Responsibilities

• Manage and address patient complaints and queries in a professional manner.
• Coordinate with medical staff to ensure seamless patient care and communication.
• Develop and implement strategies to improve patient satisfaction and experience.
• Handle escalations and resolve conflicts between patients and staff effectively.
• Collect and analyze patient feedback to identify areas for improvement.
• Assist in the education and orientation of patients regarding hospital policies.
• Maintain confidentiality of patient records and information at all times.
• Prepare detailed reports on patient relations activities and outcomes regularly.
• Liaise with different departments to streamline patient services and support.
• Conduct patient satisfaction surveys to gather valuable insights and data.
• Train and support junior staff in delivering excellent patient relations services.
• Stay informed about healthcare regulations and industry best practices continually.

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field.
• At least 2 years of experience in a healthcare environment or similar role.
• Exceptional communication and interpersonal skills are essential for this role.
• Strong problem-solving abilities and a patient-centric approach required.
• Ability to handle stressful situations and manage sensitive issues efficiently.
• Proficiency in healthcare management software and patient database systems.
• Demonstrated understanding of medical terminology and healthcare practices.
• Commitment to maintaining the highest standards of confidentiality and ethics.