Order Management Executive (225-929)

An Order Management Executive plays a critical role in overseeing and managing the order processing operations within an organization. This position requires a keen attention to detail, excellent organizational skills, and the ability to work efficiently under pressure. The primary objective of the Order Management Executive is to ensure that customer orders are processed accurately and delivered on time while maintaining high levels of customer satisfaction. They work closely with various departments such as sales, logistics, and customer service to ensure smooth coordination and communication across departments. An Order Management Executive is instrumental in streamlining processes, resolving order-related issues, and implementing best practices for improving order management efficiency. This role is essential for companies that place a high value on customer fulfillment and operational excellence.

Responsibilities

• Oversee the entire order lifecycle from receipt to delivery, ensuring timely processing.
• Coordinate with sales and logistics teams to ensure accurate order entry and shipment.
• Analyze and resolve any order discrepancies or customer complaints efficiently.
• Maintain accurate and up-to-date order records and documentation for audit purposes.
• Liaise with supply chain to understand inventory levels and manage order prioritization.
• Develop and implement improvements to streamline the order processing workflow.
• Ensure compliance with company policies and industry regulations during order processing.
• Provide regular updates and reports on order status to management and stakeholders.
• Manage and train a team of order processors to achieve departmental goals.
• Utilize order management software and tools to enhance operational efficiency.
• Monitor key performance indicators to identify areas for process improvements.
• Collaborate with IT teams to troubleshoot and resolve system issues quickly.

Requirements

• Bachelor's degree in business administration, supply chain, or a related field.
• Proven experience in order management, logistics, or a related area.
• Strong attention to detail and problem-solving skills are essential.
• Proficiency in order management software, ERP systems, and Microsoft Office Suite.
• Excellent organizational and multitasking abilities under tight deadlines.
• Effective communication skills, both verbal and written, are required.
• Ability to work well in a team environment and collaborate effectively.