Order Management Executive (225-901)

An Order Management Executive is a pivotal role within logistics and supply chain functions, responsible for overseeing the processes that ensure customer orders are managed efficiently and accurately. The executive plays a critical role in coordinating between various departments including sales, inventory, and shipping to guarantee customer satisfaction by delivering orders on time and correctly. This role demands a high level of organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Effective communication and leadership abilities are essential, as the executive must liaise with internal teams and external partners to streamline processes and resolve any issues that may arise. An adept Order Management Executive can significantly enhance company operations and contribute to the achievement of business objectives.

Responsibilities

• Manage and oversee the entire order lifecycle from receipt to final delivery.
• Coordinate with sales and warehouse teams to ensure timely order fulfillment.
• Ensure all customer orders are processed accurately and efficiently.
• Communicate effectively with clients to inform them of order status and delays.
• Analyze order processes and suggest improvements for increased efficiency.
• Resolve issues related to order discrepancies, inventory challenges, or shipment delays.
• Maintain order records and prepare detailed reports for management review.
• Work closely with the logistics team to optimize delivery schedules.
• Monitor and track key performance indicators related to order management.
• Develop and implement policies to streamline the order management process.
• Ensure compliance with company standards and legal regulations for order handling.
• Collaborate with IT to enhance order management systems and tools.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Proven experience in order management or a similar logistic role.
• Strong knowledge of order processing software and inventory management systems.
• Excellent communication and interpersonal skills for effective client interaction.
• Exceptional organizational skills and keen attention to detail and accuracy.
• Experience in analyzing data and leveraging insights to improve processes.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• A proactive approach to problem-solving with strong decision-making skills.