Operations Support Officer (225-731)

The Operations Support Officer plays a vital role in ensuring the smooth and efficient operation of a company or organization. This position requires an individual who can multitask, has keen attention to detail, and possesses excellent communication skills. The Operations Support Officer is responsible for providing administrative support, coordinating with various departments, and assisting in the development of operational strategies. The role involves managing daily tasks, problem-solving, and implementing processes that improve efficiency and productivity. A successful Operations Support Officer is proactive and resourceful, capable of working independently or with a team to achieve business objectives and enhance the overall functionality of operations.

Responsibilities

• Coordinate and assist in daily operational activities to ensure efficiency and effectiveness.
• Monitor and manage operational workflows, ensuring compliance with company policies.
• Provide administrative support and assistance to the operations management team.
• Help develop and implement policies that improve operational practices and procedures.
• Collaborate with department heads to align operational activities with business objectives.
• Prepare reports and presentations with statistical data for senior management review.
• Assist in the resolution of operational issues and troubleshoot problems effectively.
• Maintain accurate records and databases related to operational activities and tasks.
• Liaise with external vendors and clients to ensure seamless operations and service delivery.
• Conduct audits to assess the efficiency of operational activities and suggest improvements.
• Assist in budget planning and monitoring the use of resources to minimize costs.
• Participate in training programs to stay updated on best operational practices.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Proven experience in an operations support role or similar position within an organization.
• Strong analytical and problem-solving skills with an attention to detail.
• Excellent verbal and written communication skills for effective collaboration.
• Proficiency in using MS Office Suite and operations management software tools.
• Demonstrated ability to work independently and handle multiple tasks simultaneously.
• Exceptional organizational skills with the ability to prioritize tasks effectively.