Patient Relations Executive - Arabic Speaking (225-923)

Are you a compassionate and dedicated professional proficient in Arabic, with a talent for navigating complex healthcare environments? We are searching for a Patient Relations Executive who is fluent in Arabic to join our healthcare team. The primary responsibility of this role is to act as an intermediary between patients and healthcare providers, ensuring effective communication and resolution of patient concerns. As a Patient Relations Executive, you will create a welcoming atmosphere for Arabic-speaking patients, facilitating their healthcare journey by providing accurate information, support, and assistance. Your role will include gathering feedback, addressing grievances in a timely manner, and maintaining patient satisfaction at the highest levels. If you possess excellent communication skills, a keen eye for detail, and the ability to work well under pressure, we encourage you to explore this opportunity to make a positive impact on patient experiences.

Responsibilities

• Serve as the primary point of contact for all Arabic-speaking patients.
• Facilitate effective communication between patients and healthcare providers.
• Address patient inquiries, concerns, and complaints with compassion and professionalism.
• Gather and analyze patient feedback to improve service quality and satisfaction.
• Develop and implement patient support programs and care initiatives.
• Collaborate with medical staff to ensure a seamless healthcare experience for patients.
• Maintain accurate and confidential records of patient interactions and resolutions.
• Assist in translating medical documents and patient information into Arabic.
• Conduct patient satisfaction surveys and report findings to management.
• Provide cultural sensitivity training for staff to improve patient relations.
• Attend and contribute to regular team meetings focused on patient care improvement.
• Ensure compliance with healthcare regulations and privacy standards at all times.

Requirements

• Fluency in Arabic and English is required, both written and verbal.
• Bachelor's degree in healthcare administration, communications, or a related field.
• Proven experience in a patient-facing or customer service role within healthcare.
• Exceptional interpersonal and communication skills with a patient-centric approach.
• Ability to manage and resolve stressful situations calmly and effectively.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Proficiency with computer systems, including electronic health record software.