Operational Training Partner Airport Passenger Services

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Operational Training Partner (Airport Passenger Services) and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As an Operational Training Partner (Airport Passenger Services) you will provide strategic support to the business in the design, development and delivery of business critical operational training solutions aligned to Emirates Group values and the employee experience.

In This Role, You Will

• Deliver operational training to ensure business units meet regulatory and compliance requirements.
• Deliver a learning experience which meets Emirates Group standards as outlined by the Learning Experience Standards.
• Manage trainee records and assessments in line with the expectations of the Regulatory Compliance and Audit unit guidelines.
• Ensure that all learning solutions are up-to-date and all updates from the business are implemented.
• Maintain subject matter expertise through consistent engagement with relevant business units (coordinated by the Strategic Business Partner and Experience Deployment Lead).
• Maintain regulatory and compliance training records and licenses.
• Engage in opportunities to continually strengthen facilitation skills.
• Apply Experience Analytics and Evaluation guidelines in consistently mapping impact and measurement tools in all solutions.
• Deliver training at outstations when required.
• Keep up to date with trends in learning and instructional techniques.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• A Bachelor’s degree in Human Resources or a related field.
• A minimum of 5 years’ experience working in a relevant operational field.
• Experience in operational training facilitation.
  
  

You Will Have An Edge, If You Have

• The ability to use initiative and take responsibility with a positive can-do attitude, demonstrating self-motivation, intellectual curiosity, and a commitment to continuous growth.
• Strong relationship management and engagement skills, thriving as a collaborative team player who adapts quickly within an agile environment.
• An open, flexible, and resilient approach, with the capacity to persevere through challenges while maintaining a positive outlook.
• Expertise in facilitation, supported by strong communication, collaboration, and influencing skills.
• Digital literacy and advocacy for the digital transformation of the employee experience.
• A critical and future-focused mindset, able to challenge the status quo, analyse data to draw meaningful insights, and identify opportunities for improvement, efficiency, and innovation within your organisational ecosystem.
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers

---