Crew Duty Manager Flight Crew

Job Purpose

Crew Duty Manager(Flight Crew) is responsible to direct, lead and oversee the crew operation with a specific focus on Flight Crew to drive a safe, secure and efficient end to end crew journey.

Provide 24-7 shift management of network wide crew operational activities, and lead the departmental response to people, process and operational incidents, in standard operations and disruption.

Working closely with the Crew Duty Manager Cabin Crew (CDM-CC), the role will take the lead in providing effective solutions to a broad range of issues, including responsibility for ensuring a fully functional Crew Operations Airport facility. The Crew Duty Manager Flight Crew (CDM-FC) role represents the most senior Flight Operations management presence on shift, and is accountable for ensuring operational stakeholders, service providers and local authorities are working collaboratively and efficiently to drive an on-time crew journey.

• Deliver effective solutions to operational and administrative events that occur across the global EK network. Make decisions using the key operational drivers of safety, security and on-time performance to support the integrity of the operation while ensuring compliance with Regulatory Authorities i.e. GCAA, IATA, ICAO and Company SOPs.
• Lead the Flight Crew Management response for incident management including disruptive customer(s), severe turbulence, medical emergencies, diversions, natural disasters, political instability, world events, etc. Initiate and provide timely SITREPs for senior stakeholders, whilst providing crew with appropriate welfare or operational support. Display a high degree of emotional resilience and ability to balance the needs of the individual with that of the business.
• Activate and direct the Crisis Response plan following a major operational incident or accident and manage the resulting disruption to mitigate impact on the operation and crew. Maintain effective communication with Network Control Centre (NCC), Airport Operations, Local authorities, Business support units throughout the crisis recovery.
• Collaborate VP Network Control (VP-NC) on decisions related to on-the-day network schedule changes impacting crew. As SME, advise VP-NC, MAS NCC and MOC on Regulatory requirements for Flight Operations. Support MAS NCC and Outstation managers requiring immediate input on crew related matters, including performance issues, welfare concerns, unplanned hotel changes, delays and any other operational challenges.
• Oversee Flight Crew drug and alcohol testing (random and on suspicion) and ensure compliance with GCAA Psychoactive Substances Management Programme (PSMP). Manage the operational and performance impact associated with a positive or non- negative test result and the subsequent operational recovery.
• Build and maintain credible professional relationships with key department stakeholders and external authorities including Dubai Immigration, Police and Customs, promoting trust and support to deliver department objectives through a collaborative approach.
• Proactively engage with SkyCargo and Charter operations to ensure consistency in application of country regulations and requirements, crew processes and handling. Ensure associated activities, i.e., transport, allowances and flight documentation are delivered to agreed standards.
• Generate daily shift reports summarising the key issues and events to enable stakeholders to follow up effectively once outside of the operational window.
• Performance manage a team of Crew Operations Co-Ordinators, setting expectations, providing on the job coaching and leadership, capturing performance in MyBC. Drive improved performance through recognition ( Kudos, Najm, etc.) and corrective action as appropriate.
• Take the lead as the Crew Operations SME for non-shift departmental planning and projects, driving consistency, identifying and documenting process failures and improvements, and ensuring integration of internal Crew Operations requirements with key stakeholders.
  
  

Qualification

Degree or Honours (12+3 or equivalent) in Aviation Management, Business Administration, or related disciplines.

Experience

10+ years in Flight Operations, Network Operations Control Centre, Airport Operations.

Knowledge/Skills

• Operational management experience in a fast-moving, dynamic environment, preferably with a background in Flight Operations, Network Ops Control Centre, or the Airport. Experience working with Flight Crew is essential. Ability to work under time pressure, demonstrating initiative, self-motivation, resilience, and leadership. Awareness of all stages of the crew reporting journey, including processes and mandatory/regulatory requirements.
• Knowledge of in-house systems (BMS, IOB, APOLLO, LASS, ACTS, CORE, CRUISE, or similar systems)
  
  

Emirates is an international organisation with employees from over 160 nationalities. We encourage applications from across the globe. Your application journey with Emirates begins by submitting your application through the Emirates Careers website. Please ensure your CV is up to date so our Talent Acquisition team can accurately assess your profile.

If you are shortlisted for the role, you will be invited to complete a HireVue video interview, where you ll have the opportunity to share more about your experience and career aspirations. If you are successful in the HireVue stage, you will be invited to a final interview with our hiring managers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance, and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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