nurse supervisor

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.

Job Summary:

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

Do the right thing

Be the patient’s advocate

Be open and transparent

Deliver safe, compassionate care

Recognize the uniqueness of each patient

Contribute to an outstanding patient’s experience

Engage with and contribute to, a learning culture

Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

Safety

Excellence

Ethics

Trust

Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patients bystanders all the time, every time.

Key Accountabilities:

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

The post holder will:

Always speak up if safety is a concern

Treat all patients with kindness, respect and compassion.

Recognize and work within the limits of their own competence

Take responsibility for their own actions

Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.

Perform additional duties when required

Education and Training:

Ensure relevant training and competency is undertaken to deliver care safely.

Maintain up-to-date mandatory training requirements.

Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.

Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.

Support and supervise pre-registration and new nurses and other health care workers when required.

Participate in teaching, mentorship and preceptorship when required.

Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.

Participate in Performance Improvement Plans when required.

Share knowledge and skill with others, to improve patient care and services.

Ensure they are skilled, trained and competent before using any medical device.

Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

Speak up, if something isnt right.

Maintain awareness of and comply with, the NMC Policies and Procedures

Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.

Uphold the regulatory and accreditation standards.

Continually seek to improve the service of and care delivery for patients and their bystanders.

Report and notify all untoward/serious and near miss incidents to your direct line manager and through the incident reporting system in a timely manner.

Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.

Promote customer service based on NMC patient satisfaction results.

Share best practices and quality patient outcomes through audit.

Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.

Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®

Professional:

Uphold the reputation of the nursing profession at all times.

Act as a positive role model for all nursing and support staff.

Must have insight of own behaviour and in others.

Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.

Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.

Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.

Always seek expert help when the demand of care, service or skill, falls outside their capabilities.

Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks

Assist in updating clinical policies and guidelines in line with skill and experience.

Assist, engage with and contribute to the professional development of colleagues.

Ensure re-licensure is managed in a timely manner.

Maintain patient confidentiality at all times.

Ensure timely expert advice or senior nursing support is sought when a patients condition fails to respond to prescribed treatment.

Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.

Equality and Diversity:

The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.

The strictest hand hygiene complianceencompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.

Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

Comply with OSH instructions, policies and safe working procedures.

Use of appropriate personal protective equipment and safety systems.

Be familiar with emergency and evacuation procedures.

Not wilfully or recklessly endanger anyone’s health and safety.

Assist with the preparation of risk assessments.

Report OSH Hazards, incidents, near misses and issues

Reduce, Reuse, Recycling of waste as much as possible

Education, Qualifications & Experience:

Essential: the post holder must

Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.

Hold a valid American Heart Association Basic Life Support Provider card.

Hold a post-graduate specialist qualification, diploma, degree, or masters in the specialty.

Manage their own professional re-licensure.

Be willing to work across departments when necessary.

Be able to communicate clearly and effectively in English (spoken and written)

Have previous experience within the specialist field.

Have completed the relevant competencies within the specialist field.

DESIRABLE: The post holder should have:

Be able to communicate effectively in Arabic