Night Supervisor

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.

• Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
• Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
• Monitor and maintain appropriate standards of conduct among team members
• Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
• Report operational defects and guest-related issues to management promptly
• Conduct and oversee training and cross-training initiatives within the department
• Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
• Ensure smooth communication between shifts and departments
• Resolve guest complaints and concerns efficiently and professionally
• Implement and maintain front office systems and procedures to optimize efficiency
  
  

• Proven experience in a front office or customer service role, preferably in the hospitality industry
• Strong leadership and team management skills
• Service-focused personality with a commitment to guest satisfaction
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Knowledge of hospitality industry best practices and standards
• Experience in training and developing team members
• Ability to multitask and prioritize effectively
• Flexibility to work various shifts, including weekends and holidays
• Bachelors degree in Hospitality Management or related field preferred (not mandatory)
  
  

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus