Key Account Support Specialist (225-822)

The Key Account Support Specialist plays a crucial role in managing and maintaining strong relationships with key clients. This position supports the account management team by handling client inquiries, coordinating service delivery, and ensuring a seamless customer experience. The ideal candidate will possess excellent communication skills and the ability to work effectively in a fast-paced environment. They must be detail-oriented and proactive, anticipating client needs and resolving issues efficiently. This role is integral to driving client satisfaction and retention, contributing to the organization's long-term success. If you are a motivated individual with a passion for customer service and relationship management, we would love to hear from you.

Responsibilities

• Respond promptly and accurately to client inquiries and requests.
• Coordinate with internal teams to ensure seamless service delivery to clients.
• Maintain comprehensive records of client interactions and transactions.
• Assist in the development and implementation of client service plans.
• Conduct regular follow-ups with clients to ensure satisfaction and retention.
• Analyze client data to identify trends and areas for improvement.
• Collaborate with the sales team to address client needs and opportunities.
• Resolve client complaints by investigating problems and developing solutions.
• Prepare and deliver regular reports on account activity.
• Support client onboarding processes by coordinating necessary resources.
• Assist in the preparation and delivery of client presentations.
• Maintain up-to-date knowledge of company products and services.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Minimum of two years experience in a client support or account management role.
• Strong communication skills, both verbal and written, are essential.
• Excellent organizational skills with a keen eye for detail.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Proficiency in Microsoft Office Suite and CRM software experience preferred.
• Strong problem-solving skills and the ability to handle challenging situations.