Key Account Executive (225-925)

The role of a Key Account Executive is pivotal in nurturing and managing relationships with an organization's most valued clients. As the primary point of contact, the Key Account Executive is responsible for ensuring customer satisfaction and loyalty, driving revenue growth, and facilitating the seamless execution of business strategies tailored to the client's specific needs. This position demands a deep understanding of client businesses, strategic thinking, and the ability to communicate effectively to secure and expand key client partnerships. A successful candidate will possess strong analytical skills, compelling negotiation abilities, and a customer-centric mindset. If you thrive in a dynamic environment and have a proven track record of managing complex accounts, this role offers the opportunity to significantly contribute to the company's success while advancing your career in account management.

Responsibilities

• Develop and maintain strong relationships with key accounts to ensure client satisfaction.
• Identify growth opportunities within existing accounts to drive sales and revenue.
• Collaborate with internal teams to deliver suitable solutions to meet client needs.
• Provide regular updates and forecasts to senior management regarding account status.
• Conduct market research to stay informed about industry trends and client activities.
• Negotiate contract terms and manage the renewal process for long-term client retention.
• Manage inquiries and resolve issues to maintain high levels of customer satisfaction.
• Prepare and deliver effective presentations to clients about relevant products or services.
• Analyze client data to identify areas of improvement and implement strategic changes.
• Set and track account targets, aligned with company objectives, to achieve desired outcomes.
• Attend industry events and networking sessions to enhance client relationships and business development.
• Ensure compliance with company policies and ethical standards in all client communications.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is required.
• Minimum of three years of experience in account management or sales.
• Proven ability to manage multiple key accounts while maintaining attention to detail.
• Exceptional communication and interpersonal skills to build strong client relations.
• Strong analytical skills for interpreting sales metrics and client data effectively.
• Excellent problem-solving abilities to address client needs and concerns swiftly.
• Willingness to travel occasionally for client meetings and industry events.