IT Support Engineer (225-905)

We are looking for a skilled IT Support Engineer to join our dynamic team. As an IT Support Engineer, you will play a crucial role in ensuring our technological infrastructure runs smoothly and efficiently. You will be responsible for providing high-quality technical support to our staff and clients, resolving IT issues, and maintaining a secure and effective IT environment. The ideal candidate is a problem-solver with excellent communication skills and a deep understanding of IT systems and networks. You will work collaboratively with other team members to develop and implement technical solutions that meet the needs of our organization. This role is perfect for someone who thrives in a fast-paced, technology-focused environment and is passionate about delivering superior IT support.

Responsibilities

• Provide technical support to company employees and resolve IT-related issues effectively.
• Install, configure, and maintain software and hardware systems as needed.
• Troubleshoot and resolve network connectivity issues promptly and accurately.
• Monitor system performance and ensure optimal operation and reliability.
• Manage user accounts, permissions, email, anti-virus, and anti-spam systems.
• Document problem resolutions, processes, and system updates in detail.
• Collaborate with IT team members on projects and technology implementations.
• Stay updated with the latest trends and advancements in IT technology.
• Participate in the testing and rollout of new applications and systems.
• Offer training to staff on new hardware or software introduced.
• Ensure timely escalation of unresolved issues to higher-level support or vendors.
• Coordinate with external vendors for hardware and software needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years experience in an IT support or similar role.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Experience with Windows/Linux/Mac OS environments and enterprise applications.
• Excellent problem-solving skills and the ability to multitask under pressure.
• Strong communication skills, both written and verbal, with a customer-service focus.
• Ability to work independently and as part of a team to diagnose tech issues.