Hub Quality And Continuous Improvement Manager

The opportunity

As Hub Quality & Continuous Improvement Manager in Middle East & Africa, you will manage the Quality & Continuous Improvement function within a versatile team . Your responsibility will be to boost our Quality and Customer Satisfaction, with unwavering support from management. You will lead a small team but will rely on leveraging the rest of the organization for success.

How You'll Make An Impact

• Define and implement the Hub MEA Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
• Manage the Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within scope, specifically in accordance with ISO9001, ISO14001, ISO45001, and ISO27001 standards.
• Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
• Deploy and implement the Continuous Improvement Frame- work, Support prioritization and execution of portfolio of improvement projects aiming to improve quality, operational performance, and Customer satisfaction.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  
  

Your Background

• Have extensive experience from industry and expertise quality management.
• Prior experience of managing a multisite Quality Management System and leading an engineering organization through a certification process.
• Certification in related disciplines such as Lean, Six Sigma, Quality Auditing, etc.
• Demonstrated skills in running improvement events such as RCAs, Lean Action Workouts, Kaizen, and other change management events.
• Strong ability to influence and inspire through personal leadership.
• Effective communication and negotiation skills at all levels, from senior leadership to individual contributors and on a global basis with remote multicultural teams.
• Accustomed to prioritizing safety, integrity and quality, and inspiring others to do the same through demonstrated leadership.
• Proficiency in both spoken & written English language is required.
  
  

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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