Housekeeping Order Taker At Waldorf Astoria Dubai International Financial Centre

A Housekeeping Order Taker receives work requests by a variety of methods and dispatches work to the proper housekeeping and trades people so that work can be scheduled promptly and efficiently to ensure complete guest satisfaction and a well maintained hotel. Further responsibilities include following up to ensure proper logging and update of all administrative tasks in the department.

What will I be doing?

As a Housekeeping Order Taker at Waldorf Astoria Dubai International Financial Centre, you will be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
  
  
  

• Prior customer service/administrative support or housekeeping experience required
• Luxury Hospitality Experience preferred
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Basic mathematical skills to prepare moderately complex calculations for reporting.
• Supervisory skills.
• Ability to deal effectively with team members vendors, contractors, etc.
• Prepare payroll, keeps records of incoming and outgoing correspondence.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to read and understand memorandum and financial reports.
• Ability to organize and prioritize work in order to meet dead lines.
• Ability to exercise independent judgment.
• Ability to prepare the room attendants daily work schedule.
• Ability handles the shift independently in evening shift.