Head Of Key Accounts

The Head of Key Accounts is a strategic role essential for managing and nurturing our most important client relationships. This position is designed for an individual with exceptional communication and leadership abilities, as well as a deep understanding of the market dynamics that impact our clients. As the Head of Key Accounts, you will be responsible for developing and implementing effective account strategies aimed at maximizing growth and profitability. You will play a crucial role in aligning the company's objectives with those of our key clients, ensuring that both internal and external stakeholders are on the same page. With your proactive oversight, we expect to build long-lasting relationships that drive both customer satisfaction and business success. Your role will involve leading a team, resolving complex issues, and maintaining a competitive edge in the industry. The ideal candidate will be a thought leader who is driven by results and passionate about customer success.

Responsibilities

• Develop and execute strategic plans to achieve key account objectives.
• Establish and maintain strong, long-term relationships with key clients.
• Ensure the timely and successful delivery of solutions according to client needs.
• Act as the primary point of contact for any and all matters specific to key accounts.
• Communicate the progress of monthly and quarterly initiatives with internal stakeholders.
• Identify and grow opportunities within territory and collaborate with sales teams.
• Forecast and track key account metrics to monitor performance and growth.
• Manage and develop an exceptional team of key account managers.
• Negotiate contract terms and conditions to maximize profitability.
• Work closely with internal teams to ensure the highest quality of service.
• Conduct regular reviews to explore areas for improvements and competitive advantage.
• Stay up-to-date with market trends to better serve our key accounts.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a senior account management or business development role.
• Strong communication and interpersonal skills essential for client engagement.
• Ability to manage multiple projects while maintaining attention to detail.
• Demonstrated capacity for leadership in team-oriented work settings.
• Exceptional problem-solving abilities and strategic planning skills required.
• Fluency in CRM software and Microsoft Office Suite is highly beneficial.
• Ability to travel as needed to meet with key clients around the region.
• Track record of achieving targets and driving growth with enterprise accounts.
• Possess a proactive approach towards improving the customer experience.