Head Hostess Casa Amor Seasonal

Mandarin Oriental Jumeira, Dubai is looking for a Head Hostess to join our Casa Amor team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Head Hostess, Casa Amor, you will be responsible for the following duties:

• Departmental
  
  

• Support the Restaurant Manager in all operational and administrative aspects of the restaurant.
• Act as the main point of contact of F&B restaurant reservations team.
• Prioritise high level of guest engagement and have an absolute focus on collaborating with other departments to ensure guests return.
• Enforce and monitor that operational standards of the guest arrival and satisfaction during their stay in the hotel or restaurant, as per our policies, SOP and quality measures are in place always.
• Assign side duties to all hostesses and follow through.
• Oversee the daily operation of the outlet and manage hostess shifts effectively to assure a smooth and effective overall operation.
• Maintain a good relationship and steady communication with the front office, concierge team and restaurant reservations team, particularly during in house long stay guests.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.
• Assist the Restaurant Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
• Take full control over group bookings for the restaurant, in coordination with the F&B Groups Reservations in charge.
• Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
• Attend and participate all required meetings as scheduled.
• Consistently implement robust Customer Relationship Management process to ensure database is accurate at all times for guest recognition.
• Constantly check and ensure profile and reservation tags are used being used properly on SevenRooms.
  
  

• Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours and mainly focusing on the hostess team.
• Gives feedback and coaches hostesses for motivation and improvement.
• Ensure that MOHG’s grooming and appearance standards are implemented and maintained always to reflect an image of professionalism and care.
• Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
• Provide necessary trainings for the hostess team. Routine role plays during the operation and sit-down trainings regarding administration.
  
  

• As this is the key importance of this role, being able to communicate effectively with other departments as well as key people across the city is a must. Being well connected and providing smooth access to all main events and venues throughout the city.
• Being fully in charge of making guests profiles and maintaining them with updated preferences and key features that keep the guest coming back.
• Strong anchor at the door to ensure smooth guest arrival.
• Daily brief and communicate with all hostesses about the daily target and reservations highlighting special attention and guests’ preferences.
• Personally monitor and follow through on any requirements of VIP guests.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written.
  
  

• Market understanding is a must, mostly relying on experience in restaurants that mainly focus on the Dubai residents.
• Social media knowledge and understanding the impact of social media influencers.
• Previous experience in guest relation roles is preferred.
• Experience from upscale standalone restaurants or luxury hotels is required.
• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages