Guest Service Agent (225-827)

The Guest Service Agent is a vital role within the hospitality industry, responsible for creating an exceptional experience for hotel guests. As the face of the establishment, the Guest Service Agent ensures that guests receive a warm welcome and are provided with outstanding customer service during their stay. This role involves performing a variety of services and functions associated with guest registration, reservations, concierge services, and ensuring overall guest satisfaction. The ideal candidate is deeply focussed on hospitality, possesses exemplary communication skills, and can effectively solve guest-related issues promptly. A successful Guest Service Agent is an energetic and approachable professional with a knack for juggling multiple tasks simultaneously while maintaining a positive attitude and attention to detail.

Responsibilities

• Greet guests with a warm smile and sincere hospitality upon arrival.
• Efficiently check guests in and out using the reservation system.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Maintain an up-to-date knowledge of hotel facilities and local attractions.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Assist guests with transportation arrangements, reservations, and event bookings.
• Process payments and reservations with accuracy and confidentiality.
• Keep lobby area clean, organized, and welcoming at all times.
• Provide concierge services to meet guest needs and special requests.
• Monitor guest feedback and offer solutions to enhance guest experiences.
• Collaborate with team members to maintain a high standard of service.
• Perform additional administrative duties as required to support operations.

Requirements

• High school diploma or equivalent; hospitality degree is a plus.
• Previous experience in customer service or guest services preferred.
• Exceptional communication and interpersonal skills are essential.
• Proficiency with reservation and hotel management software applications.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and ability to manage stressful situations.
• Detail-oriented individual with excellent organizational abilities.