Guest and Patient Relation Executive (225-1005)

The Guest and Patient Relation Executive plays a crucial role in ensuring exceptional service quality and satisfaction for patients and guests within a healthcare setting. This dynamic position involves both customer service and administrative responsibilities, as it acts as the bridge between healthcare providers and patients. This role requires strong communication skills, empathy, and the ability to manage diverse responsibilities in a fast-paced environment. A Guest and Patient Relation Executive must also possess the capability to resolve conflict, handle patient concerns efficiently, and enhance the overall experience for individuals seeking medical attention. By doing so, the role contributes significantly to the institution's reputation, patient retention, and operational efficiency, making every interaction count towards a positive outcome and patient experience. This position is pivotal to creating and maintaining an environment of care, comfort, and understanding.

Responsibilities

• Greet and welcome patients and guests in a warm and friendly manner.
• Facilitate patient admission and discharge processes to ensure smooth workflows.
• Address and manage patient and guest inquiries promptly and professionally.
• Coordinate with medical staff to enhance patient satisfaction and care experience.
• Maintain accurate and detailed records of patient interactions and feedback.
• Assist in resolving conflicts and issues raised by patients or their families.
• Develop and implement patient-centric programs and initiatives for improvement.
• Conduct surveys and gather feedback to identify areas for service enhancement.
• Organize and participate in patient outreach and community engagement activities.
• Promote hospital services, facilities, and amenities to enhance guest experience.
• Ensure compliance with hospital policies and regulations regarding patient care.
• Communicate effectively with all levels of hospital staff and management.

Requirements

• Bachelor’s degree in hospitality, healthcare administration, or a related field.
• Proven experience in a customer service role, preferably in healthcare settings.
• Strong interpersonal skills with a genuine empathy for patient care.
• Exceptional communication skills to interact with diverse patient populations.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Proficiency in using healthcare management software and office applications.
• A keen eye for detail and commitment to upholding patient confidentiality standards.