Global Ecommerce Specialist Entry Level

We are Global Print-on-Demand (Global POD)!

The Dubai-based subsidiary of The Customization Group. We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free — because your vision deserves the best!

The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Global Ecommerce Specialist. You will keep our marketplace and D2C operations sharp and smooth. Sounds good? Then keep reading!

Why You Will Love Working With Us

• Global Exposure – Work with an international team to gain valuable cross-market experience and assist in selling across multiple countries and platforms
• Supportive Work Environment – Join a dynamic and collaborative team culture and work shoulder-to-shoulder with seasoned specialists
• Rapid Career Growth – A role that evolves quickly, opening doors to new opportunities
• Ownership for your ideas – excel here to fast-track into a full ownership role down the line
• Private Health Insurance
• A modern office in Dubai Internet City
  
  

• Customer Support & Order Management Assistance:
• Track order statuses from confirmation through delivery; flag exceptions and suggest process tweaks.
• Triage marketplace & D2C inquiries, escalate complex issues, and follow up on returns/refunds.
• Logistics Coordination Support:
• Help liaise with 3PLs, carriers, and warehouses to ensure documentation is in order and shipments stay on schedule.
• Assist in executing contingency plans for delays (customs, inventory shortages) and documenting lessons learned.
• Product Catalogue Migration & Maintenance:
• Support the migration of product data into new platforms—validate imports, help map attributes, and log conflicts for resolution.
• Run routine audits on catalogue health (images, specs, metadata) and prepare reports with enhancement recommendations.
• Listing Creation & Launch Prep:
• Draft initial product titles, bullet points, and descriptions for senior review; compile assets (copy, images, translations).
• Ensure listings adhere to each marketplace’s style guide and compliance checklist before launch.
• A/B Test & Performance Reporting:
• Coordinate small-scale A/B tests on listing elements (images, copy variants) and help consolidate results.
• Prepare weekly snapshots of key metrics (conversion rate, returns rate) for the team’s performance review.
• Cross-Functional Support
• Act as the point person for admin tasks: scheduling team calls, updating shared dashboards, and documenting SOPs
• Liaise with Creative, Legal, and Localization vendors to keep launch timelines on track
  

• 1+ years in ecommerce operations or marketplace support.
• Solid grasp of marketplace policies, SEO basics, and product data structures.
• Experience assisting with customer support or order processes.
• Comfortable in Excel for data tracking and simple analysis.
• Strong communicator in English; extra languages are a bonus.
  
  

• Exposure to translation/localization workflows.
• Basic understanding of international logistics and customs procedures.
• Hands-on experience with seller/vendor central portals.