Franchise Hotel - Valet Parking Manager

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, were on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

The Valet Parking Manager is responsible for managing the valet parking operations at voco Monaco Dubai, ensuring a smooth, professional, and luxurious arrival and departure experience for all guests. This role involves supervising valet attendants, managing high-profile events, coordinating with the Front Office and Security teams, and ensuring that all vehicles are handled with the utmost care and safety.

Your day to day

Guest Experience & Service Excellence

• Ensure a seamless and personalized valet experience that reflects the luxury standards of voco Monaco Dubai.
• Greet VIPs, celebrities, and high-profile guests with discretion, professionalism, and warmth.
• Anticipate guest needs, manage special requests, and resolve complaints promptly and professionally.
• Coordinate with Concierge, Front Office, and Events teams to manage guest arrivals during parties, events, and peak check-in/check-out periods.
  
  

Operational Management

• Oversee valet operations, traffic flow, and parking logistics, especially during large-scale events and high-occupancy periods.
• Ensure proper handling, parking, and retrieval of vehicles, including premium, sports, and luxury cars.
• Monitor valet area presentation, ensuring it is always clean, safe, and welcoming.
• Implement and enforce Standard Operating Procedures (SOPs) for safety, security, and guest interaction.
  
  

Team Leadership & Training

• Recruit, train, and lead a team of valet attendants and shift leaders.
• Conduct regular training on guest service, safety, vehicle handling, and luxury service etiquette.
• Develop schedules and manage staffing to align with hotel occupancy and event needs.
• Motivate the team to deliver exceptional service in a high-energy, luxury lifestyle environment.
  
  

Safety, Security & Compliance

• Ensure guest vehicles are handled with maximum care and security.
• Enforce compliance with hotel policies, traffic laws, and insurance standards.
• Conduct incident investigations, prepare reports, and ensure accountability.
• Liaise with Security to manage VIP protection and crowd control during events.
  
  

Financial & Administrative Duties

• Oversee valet revenue (if paid service), cash handling, and daily reconciliation.
• Control departmental expenses and manage operational budgets.
• Prepare reports on performance, incidents, and service quality.
• Implement service improvement strategies to enhance guest satisfaction and operational efficiency.
  
  

What We Need From You

• Bachelors degree in Hospitality, Business Management, or related field (preferred).
• Minimum 4-6 years experience in valet or guest service operations, with at least 2 years in a managerial role.
• Experience in luxury hotels, lifestyle resorts, or event-driven venues is highly desirable.
• Strong leadership, organizational, and guest service skills.
• Excellent communication skills and ability to interact with VIPs and high-profile guests with discretion.
• Valid UAE driving license with excellent driving skills (automatic & manual).
• Ability to drive luxury, exotic, and large vehicles confidently.
• Ability to stand and work outdoors in Dubais climate for extended periods.
• Must maintain a professional appearance in line with voco brand standards.
• Ability to work flexible hours, including evenings, weekends, and event schedules.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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