Franchise Hotel - Chief Concierge

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, were on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

We want to make our guests experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, were looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

Every day is different, but youll mostly be:

• Building guest relationships through a swift, professional and highly personal service
• Collating and sharing expert local knowledge of events, places of interests and restaurants
• Resolving guest issues and using their feedback to improve guest satisfaction
• Delegating duties to your team while also setting exceptional standards
• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
• Leading the way as a brand ambassador to promote the hotels other businesses
  
  

What We Need From You

• Communication and customer service skills
• Hands-on experience with brewing equipment
• Knowledge of various hot and cold beverage recipes and espresso production
• Strive for excellence in an eager and motivated manner
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Passion for coffee and coffee artistry
• A High School diploma / qualification. College and university degree would be a bonus
• At least four yearsexperience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and any additional languages would be great
• At least one years supervisory experience or equivalent combination of education and experience
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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