Fragrances Consultant (225-831)

As a Fragrances Consultant, you will play a crucial role in enhancing our customers' experiences by providing expert advice on perfumes and scented products. Your passion for fragrance, combined with your keen understanding of scent profiles, will enable you to guide customers in choosing the perfect scent that matches their personality, mood, and occasion. You will be responsible for driving sales within the fragrance department, ensuring a high level of customer satisfaction and fostering brand loyalty. By using your excellent communication skills and sales techniques, you will create an inviting atmosphere where customers feel valued and informed about their fragrance choices. Join our team to immerse yourself in a world of scents, and help customers discover and embrace the power of fragrance.

Responsibilities

• Provide personalized fragrance consultations to meet individual customer preferences and needs.
• Guide customers through the scent selection process, offering expert advice and recommendations.
• Stay informed about the latest fragrance trends, product launches, and industry news.
• Maintain a well-organized, clean, and visually appealing fragrance display area.
• Foster strong relationships with customers to ensure repeat business and brand loyalty.
• Offer exceptional customer service and address any queries or concerns professionally.
• Collaborate with other sales associates to achieve department and store sales targets.
• Conduct fragrances workshops and events to educate and engage with customers.
• Keep inventory organized and ensure products are well-stocked and effectively presented.
• Develop and implement sales strategies to drive growth in the fragrance department.
• Continuously seek opportunities to enhance personal knowledge and skills in the field of fragrances.
• Handle financial transactions accurately, including processing sales and returns.

Requirements

• Proven experience in a sales or customer service role, preferably within the beauty industry.
• Strong passion for fragrances and a deep understanding of scent profiles and brands.
• Exceptional interpersonal and communication skills to engage effectively with customers.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• High school diploma or equivalent; additional certification in beauty or retail is a plus.
• Demonstrated ability to meet sales targets and achieve performance metrics consistently.
• Proficiency in using point-of-sale systems and basic computer applications.