We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
Serco #plusimpact is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.
Key Accountabilities
Lead the development, global best practice benchmarking and production of facility management procedures and standards as well as scope of works, specifications in terms of both hard and soft services
Engage and maintain close working relationships within the client in order to optimize O&M best practices
Assisting the Serco’s Consultancy team with their implementation by providing understanding of the desired standards as SME on O&M elements such as:
Post Maintenance Testing (including routine acceptance criteria).
System-Engineering Programmes over critical systems life cycles.
Equipment/ Tool Control (including control, use, storage, scheduling and safety), and Measuring and Test Equipment (M&TE)
Configuration Management (including a change control process).
Standardized Grounds and Landscaping schedules and templates.
Facility Management (FM), that address facility safety, surveillances and inspections, seasonal planning and customer service.
Emergency Management, that address preparedness, drills and action plans for emergencies.
Space, Energy, and Cleaning Management.
Procurement processes for goods and services in support of O&M.
Develop, review and amend procedures and processes, including:
Health and safety
Environmental
Waste management
Quality assurance
Continuous improvement
Establish a detailed and comprehensive SoW and specifications for all client’s existing community services in-line with international best practices
Review, develop, consolidate and optimise the SoW of all client’s existing community services contracts aligned with international standards and the local market
Provide tendering documents that are specific to the facilities of the client in so far as strategy, design and technical details and operating procedures manual and FM Strategy
Specific Requirements
12-15 years minimum experience in related field on national / international major initiatives and developments.
Expert in development and implementation of best practice standards and processes.
A proven track record of instituting continuous improvement and change management
Extensive experience of working internationally (preference for Middle East / UAE).
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.
We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world. With a focus on serving governments globally, Serco’s services span justice, migration, defence, space, customer services, health, and transport. Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management.
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