Desktop Support Engineer L2
Excis Compliance
United Arab Emirates
19th June 2025
2506-2586-2
Job Description
Position Responsibilities And Functions -
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot Operating Systems, Microsoft Office, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops,printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Minimum of 18 months’ years of IT experience.
- Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem- solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Must be fluent in English and Arabic
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.excis.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Information Technology and Services | ||
What We Offer
About the Company
Excis are a global IT services company and excel in cross-border IT services. The Excis multilingual global service desk provides outsourcing services to enterprise and medium sized businesses in 150+ countries. In addition to world-class ITIL based helpdesk service,s Excis can also offer onsite support in every city worldwide! Excis services as varied, however the core business includes end user computing, data centre and networking on a 4 hour, 24/7 basis.
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