Data Privacy and Application Support

In the rapidly evolving landscape of technology and business, the role of a Data Privacy and Application Support professional becomes pivotal in not only safeguarding valuable data but also ensuring the seamless operation of applications vital to business processes. This unique role serves as a cornerstone for businesses globally, as it integrates data privacy with technical application assistance. Professionals in this field are responsible for overseeing data protection strategies and guaranteeing that all applications run smoothly, meeting both regulatory compliance and operational excellence demands. They combine analytical skills with technical know-how to detect and resolve issues, providing invaluable support and guidance in application management and data protection. Moreover, they work closely with various business units to implement best practices in data privacy, enacting policies and procedures that align with dynamic regulatory environments. Their deep knowledge of application ecosystems and data security protocols equips them to handle complex challenges, ensuring that businesses not only protect their data assets but also optimize their applications for improved efficiency and performance.

Responsibilities

• Develop and enforce data privacy policies to ensure compliance with regulations.
• Collaborate with legal and IT teams for comprehensive data privacy strategies.
• Monitor and support business applications ensuring their efficient operation.
• Analyze and resolve application issues to enhance system performance.
• Provide technical support and training to application users and stakeholders.
• Conduct regular audits to assess and improve data privacy standards.
• Stay updated on evolving data protection regulations and emerging threats.
• Implement security protocols to safeguard sensitive and confidential data.
• Develop application support documentation for users and IT teams.
• Facilitate communication between users, developers, and IT support.
• Manage application upgrades, patches, and migrations effectively.
• Assist in the development and testing of new application features.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong knowledge of privacy laws including GDPR and CCPA regulations.
• Experience in application support and understanding of system architectures.
• Excellent problem-solving skills with the ability to troubleshoot issues.
• Strong communication skills to liaise with multi-disciplinary teams.
• Proficiency in using application management and monitoring tools effectively.
• Ability to develop and maintain detailed technical and user documentation.