IT Technical Support Engineer (225-67)

An IT Technical Support Engineer is the cornerstone for the seamless operation of a company's technology infrastructure. This role calls for a motivated individual who is excited about solving the technical challenges faced by users, ensuring systems run smoothly, and contributing to the development of technical solutions. A successful candidate will possess extensive technical knowledge, enabling them to successfully maintain and troubleshoot hardware and software issues. They will also be responsible for implementing and improving IT systems, as well as providing training and guidance to staff members. Effective communication skills are essential as the candidate will frequently interact with both technical and non-technical users, offering them assistance and solutions that enhance their user experience. If you are passionate about technology and enjoy assisting others, this role offers an engaging opportunity to apply and expand your technical expertise in a dynamic environment.

Responsibilities

• Provide effective technical support and troubleshooting for software and hardware issues.
• Respond to support queries promptly and document problems and solutions accurately.
• Install, configure, and maintain desktop and mobile computing devices and peripherals.
• Plan, implement, and oversee the integration of all IT resources and applications.
• Facilitate training sessions and workshops to educate staff on computer and software operations.
• Implement diagnostic processes and procedures to identify root causes of technical issues.
• Monitor network activity to identify issues, ensuring systems performance optimization.
• Assist in timely upgrades and security updates according to company policies.
• Engage in continual learning to stay abreast of emerging technologies and improve service delivery.
• Analyze and provide feedback on recurring technical problems for long-term solutions.
• Collaborate with team members on projects to support the company's IT objectives.
• Document technical knowledge and create comprehensive guides for company use.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in an IT support environment, solving complex hardware issues.
• Strong understanding of computer networking concepts and protocols is essential.
• Ability to diagnose and resolve fundamental technical issues quickly and efficiently.
• Excellent interpersonal skills with the ability to communicate effectively with users.
• Experience with different operating systems, including Windows, macOS, and Linux preferred.
• Proficiency in using remote support tools for troubleshooting and diagnostics tasks.