Customer Service Representative (225-821)

As a Customer Service Representative, you will play a pivotal role in providing excellent service to our valued customers. You will be the first point of contact, responsible for handling inquiries, addressing concerns, and providing information about our products and services. Your ability to efficiently resolve issues, communicate effectively, and maintain a positive demeanor will contribute to the overall satisfaction and loyalty of our customers. Success in this role demands a customer-focused approach, a strong understanding of our offerings, and the capacity to empathize with customers, ensuring their needs are met promptly and effectively. Join our dynamic team and help us deliver exceptional service to everyone who interacts with our company.

Responsibilities

• Respond to customer inquiries in a timely and courteous manner.
• Collaborate with team members to ensure customer satisfaction and service excellence.
• Identify customer needs and assist them in selecting appropriate products or services.
• Handle and resolve customer complaints using established problem-solving skills.
• Document customer interactions thoroughly, ensuring accuracy in communication records.
• Provide customers with product and service information as requested.
• Perform follow-up calls to ensure issues are resolved and customers are satisfied.
• Proactively identify and escalate complex inquiries to higher-level staff when needed.
• Maintain a positive and professional demeanor under all circumstances.
• Update customer account information and preferences in our database as necessary.
• Participate in training and development sessions to enhance service delivery.
• Assist in the implementation of customer service policies and procedures.

Requirements

• High school diploma or equivalent; post-secondary education is a plus.
• Minimum of one year experience in a customer service environment preferred.
• Exceptional verbal and written communication skills are essential.
• Proficient computer skills, including experience with CRM software and databases.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work independently as well as collaboratively in a team environment.
• Must demonstrate a high degree of professionalism and empathy.