Customer Service Representative (225-728)

The Customer Service Representative plays a crucial role in building and maintaining positive relationships between customers and the company. This position is ideal for someone who enjoys solving problems, has excellent communication skills, and is dedicated to providing exceptional service. The representative will interact with a variety of customers, handling inquiries and resolving complaints in a timely and professional manner. Working as part of a dynamic team, the Customer Service Representative will ensure customer satisfaction while adhering to company policies and procedures. This role requires an ability to work independently as well as collaboratively, and a passion for helping others.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat support channels.
• Maintain a comprehensive understanding of product and service offerings to assist customers effectively.
• Resolve customer issues efficiently while providing high-quality customer service.
• Update customer records and maintain accurate and detailed documentation of interactions.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied.
• Work collaboratively with team members to enhance the service delivery process.
• Provide feedback to management on improvements to the customer service experience.
• Assist with the training and support of new customer service representatives as required.
• Handle customer complaints with professionalism, empathy, and a solutions-focused approach.
• Ensure compliance with company policies and procedures in all customer interactions.
• Stay up to date with industry trends and any new products or services offered by the company.
• Participate in regular team meetings and contribute to continuous improvement initiatives.

Requirements

• High school diploma or equivalent; some college experience preferred.
• Minimum of one year of experience in a customer service or related role.
• Strong verbal and written communication skills are essential for this role.
• Proficiency in using customer service software and Microsoft Office applications.
• Excellent problem-solving skills with a proactive and positive attitude.
• Ability to handle a high volume of inquiries and remain calm under pressure.
• Strong interpersonal skills with a focus on achieving customer satisfaction.
• Flexibility to work varying shifts, including evenings and weekends, as needed.