Customer Service Representative (225-1007)

Our company is in search of a driven and dedicated Customer Service Representative to join our team. This position is ideal for someone who is enthusiastic about helping people and is eager to explore a career in customer service. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction by providing timely and effective support. The ideal candidate must possess excellent communication skills, a passion for problem-solving, and a commitment to improving the customer experience. You will handle customer inquiries, resolve issues, and work closely with other departments to ensure a seamless customer journey. Candidates who thrive on building positive relationships and aim to exceed customer expectations will find this role rewarding and fulfilling.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying customer complaints.
• Utilize computer systems to access essential customer information.
• Maintain a professional demeanor in all customer interactions.
• Collaborate with team members to enhance the customer experience.
• Record details of customer interactions, feedback, and actions taken.
• Identify and escalate issues to the appropriate department for resolution.
• Follow up with customers to ensure satisfactory resolution of issues.
• Advise on company information, policies, and procedures to customers.
• Track and document all customer interactions and transactions thoroughly.
• Provide feedback on the efficiency of the customer service process.
• Participate in ongoing training and new product or service launches.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field preferred.
• Strong verbal and written communication skills are mandatory.
• Ability to remain calm and professional under pressure.
• Proficiency in using customer management software and databases.
• Excellent problem-solving skills and attention to detail required.
• Must have a strong organizational and time management capability.