Customer Service and Call Center

Educational Qualification:

High school diploma or equivalent; additional certifications in customer service or related fields are a plus.

Experience:

Previous experience in customer service, call centers, or a related role is preferred but not always required for entry-level positions.

Communication Skills:

Excellent verbal and written communication skills, with the ability to clearly explain information and listen actively.

Problem-Solving Ability:

Strong problem-solving skills to handle customer inquiries and resolve issues efficiently.

Patience and Empathy:

Ability to stay calm under pressure and handle difficult customers with empathy and professionalism.

Technical Skills:

Basic computer literacy, including proficiency in CRM software, Microsoft Office, and call center systems.

Time Management:

Ability to handle high call volumes and manage time effectively to meet performance targets.

Team Collaboration:

Ability to work in a team-oriented environment and collaborate with colleagues to achieve customer service goals.

Adaptability:

Flexible and adaptable to shifts, changing customer needs, and new procedures.

Multitasking Ability:

Capable of handling multiple tasks simultaneously, such as speaking with customers while entering data into systems.