Customer Service Agent

About Tradeling Group

Tradeling Group is MENA’s leading B2B commerce ecosystem, transforming how businesses connect and operate across the region. Established in 2019 and backed by the Government of Dubai, we seamlessly bridge global and regional suppliers with MENA-based demand, offering over one million SKUs across categories such as office supplies, food and beverage, and consumer electronics. Beyond our core B2B marketplace, we provide end-to-end business solutions, including logistics and fulfillment services, tailored procurement solutions for large-scale and recurring needs, as well as digital marketing and growth services to help suppliers and brands expand across the region. Driven by continuous innovation and a customer-first approach, Tradeling Group empowers businesses to trade smarter, faster, and more efficiently across MENA.

Role Overview

As a Customer Support Agent, you’ll handle a range of customer interactions across phone, email, chat, and social media channels. You’ll be a true advocate for our customers, providing proactive support and personalized assistance to ensure they receive a high-quality experience. Core responsibilities include:

• Handling inbound customer inquiries across all channels with empathy and attentiveness
• Prioritizing personalized support, following up on unresolved issues, and offering creative solutions
• Acting as a champion for our customers, advocating their needs to internal teams to improve services and processes
• Using feedback from interactions to identify improvement areas and provide suggestions
• Meeting performance metrics and working on a rotation-based schedule to ensure consistency
  
  

• Language Proficiency: Fluent in English and Hindi or English and Arabic
• Proven experience in customer support or a similar role, with omnichannel support preferred
• Exceptional communication skills and the ability to build rapport with customers
• Genuine passion for enhancing the customer experience and going above and beyond
• Ability to work effectively within a rotation-based schedule, including weekends and holidays
• Familiarity with CRM systems, chat platforms, and other support tools
  
  

• Work at a fast-growing, government-backed digital company
• Collaborate with a diverse and talented team
• Be part of MENA’s evolving B2B ecosystem
• Competitive salary and benefits package
• Opportunities for growth, learning, and innovation