Concierge Shiftleader

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the worlds most celebrated ocean liners, now permanently docked in the new marina at Dubais Port Rashid in the UAE.

Job Description

Key Role & Responsibilities

We are seeking an exceptional Concierge Team Shift leader to join our prestigious hotel Queen Elizabeth2 – Managed by Accor. As the leader of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

• Lead and motivate the concierge team to deliver exceptional customer service
• Oversee daily operations of the concierge desk, including scheduling and task delegation
• Welcome guests and provide a warm, professional first impression of our hotel
• Manage luggage handling and valet parking services
• Offer detailed information about hotel facilities and local attractions
• Provide personalized recommendations for dining, entertainment, and tourism activities
• Promote and explain our loyalty program to guests
• Maintain the highest standards of cleanliness and presentation in the hotel entrance area
• Handle guest inquiries and resolve issues promptly and efficiently
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the concierge team
• Train and mentor new team members
• Manage a flexible 7-day roster, including morning and evening shifts including public holidays.
  
  

• Proven experience as a Concierge Shift leader or in a similar leadership role within the hospitality industry.
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Outstanding customer service orientation with a friendly and enthusiastic demeanor
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills and the ability to make quick, informed decisions