Commercial Service Team Member

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
  
  
  

About The Role

Our Trade teams provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manage their project with a ‘whole of build’ solution. We stock a select number of core builders’ lines, that allows our customers to build from the slab up.

Everything from timber, insulation, cladding, windows, doors and appliances

As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers first. Being an inspirational team member who has pragmatic thinking and thrives in a fast-paced role.

What’s Involved

• First point of contact with customers - day-to-day sales support of in-bound calls, emails and some face-to-face interactions
• Build strong relationships with all Internal stakeholders such as Account Managers and local stores
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
• Support accurate orders for our account management teams
• Process Purchase Orders for our Clients
• Be the conduit between our customer service teams & order fulfilment sites
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Contribute to a great team culture
  
  
  

Who We're Looking For

Our ideal candidate will share a genuine passion for retail and customer service as we do and be complimentary to the wider Trade Centre team. You will have previous experience in a customer centric role, have strong communication skills – both written and verbal and have experience working in a fast-paced environment.

This role is a great opportunity for an individual who enjoys a variety and wants to part of not only the business success, but success of customer projects.

You’ll Need

• Knowledge of MS Office Suite
• Strong planning & organisational skills
• Have confidence in influencing internal and external stakeholders
• Ability to prioritise tasks & manage time effectively
• Attention to detail
• A proactive approach and willingness to learn (processes and systems)
• Building knowledge or experience would be advantageous
  
  
  

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.co.nz and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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