Cargo Operations Agent

Job Description

As a Cargo Operations Agent, you will be at the forefront of ensuring efficient and effective cargo handling operations for our esteemed logistics company. Your role is pivotal in coordinating and executing the processing, storage, and transportation of cargo goods to their respective destinations. With a keen eye for detail and a steadfast commitment to excellence, you will manage the daily logistical flow, collaborate with various teams, and ensure compliance with safety regulations and standards. Your comprehensive understanding of cargo processes and operations will significantly contribute to the seamless movement of goods, directly impacting our company's operational success. As an integral part of our cargo operations team, you will monitor shipment schedules, facilitate communication among freight handlers, and maintain robust records to track and manage cargo activities. Your analytical skills will be instrumental in improving cargo processes, identifying bottlenecks, and implementing solutions to optimize productivity. A successful Cargo Operations Agent deeply understands customer satisfaction and strives to ensure timely and accurate delivery of cargo while adhering to industry best practices.

Responsibilities

• Coordinate the scheduling and management of inbound and outbound cargo shipments.
• Ensure all cargo handling processes comply with airline and regulatory standards.
• Monitor the safe loading, unloading, and storage of cargo goods in transit.
• Collaborate with logistics and freight teams to optimize cargo operations.
• Maintain accurate and up-to-date records of cargo movements and documentation.
• Resolve issues and discrepancies related to cargo shipments and deliveries.
• Communicate effectively with clients, partners, and internal teams for cargo coordination.
• Assist in developing procedures to enhance the efficiency of cargo operations.
• Conduct quality checks to ensure cargo integrity and security during transit.
• Liaise with customs and regulatory bodies to facilitate seamless cargo clearance.
• Prepare and process documentation required for shipment clearance and billing.
• Analyze cargo operations data and generate reports for management review.

Requirements

• High school diploma or equivalent is typically required for the role.
• Minimum of 1-2 years' experience in cargo operations or related field.
• Strong understanding of logistics and cargo handling procedures is necessary.
• Must possess excellent organizational and multitasking skills for the role.
• Effective communication skills, both written and verbal, are a must.
• Proficiency in using standard office and cargo management software is required.
• Ability to work flexible hours, including nights and weekends, is essential.

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