Butler-Guest Relations -Jumeirah Saadiyat Island Resort

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.

About The Job

An opportunity has arisen for a Butler to join the Guest Relations Team in Jumeirah Saadiyat Island. The main duties and responsibilities of this role are:

• Ensure hostess desk/door is always manned so that all guests receive a friendly & prompt welcome
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP
• Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
• Greet guests, and escorts them as required. Must familiarize with the menu to answer guest’s queries
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Maintain knowledge of all in-house services as well as local information and must be able to assist guests as per their enquiries
• Identify guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information in line with Heart of Jumeirah. Inform staff on next shift about special needs or as necessary
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Essential Highschool diploma or Secondary education
• Microsoft Office (Basic Knowledge)
• Micros, Epicure Restaurant Reservation system
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak)
• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining
  
  

About Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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