Automotive Service Advisor (225-708)

As an Automotive Service Advisor, you play a pivotal role in ensuring the smooth operation of our service department and providing exceptional customer service. You will act as the primary point of contact for our customers when they bring their vehicles in for maintenance or repair. Your role involves understanding customer needs, advising on necessary services, coordinating with technicians, and ensuring timely and efficient completion of service orders. By combining your knowledge of automotive systems with outstanding communication skills, you will build lasting relationships with our customers, enhance their service experience, and contribute to customer satisfaction and retention. This position demands strong problem-solving abilities, attention to detail, and an ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously upon their arrival at the service center.
• Listen to customers' vehicle concerns and provide knowledgeable service recommendations.
• Create detailed service orders encompassing customer requests and technical diagnostics.
• Coordinate with automotive technicians to ensure efficient repair and maintenance services.
• Maintain effective communication with customers about vehicle diagnosis and service updates.
• Estimate the cost of services and repairs and explain these to customers clearly.
• Ensure all documentation is complete for warranty claims and service reports.
• Manage customer appointments and schedule follow-up services as necessary.
• Address and resolve customer complaints in a professional and timely manner.
• Conduct post-service follow-ups to ensure customer satisfaction and loyalty.
• Maintain a clean and organized work environment to ensure efficient workflow.
• Stay updated on new automotive technologies and service best practices.

Requirements

• High school diploma or equivalent; additional education or certifications preferred.
• Proven experience as a service advisor or a similar role in the automotive industry.
• Strong understanding of automotive systems and terminology is essential.
• Excellent customer service skills with a focus on building long-term relationships.
• Strong verbal and written communication skills are required for this role.
• Ability to manage competing priorities in a fast-paced service environment.
• Proficient in using computer systems and automotive service management software.