Assistant Manager National Talent - Front Office - Jumeirah Burj Al Arab

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About The Job

An exciting opportunity has arisen for an Assistant Manager - Front Office to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Organize timely delivery of VIP amenities and spot-check long-staying guests amenities for quality assurance as well as coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby and supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
• Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
• Arrange and supervise guest events, communicating attendance estimates to relevant departments.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• UAE National with a Family Book as per government requirements
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• 5 years of experience with a luxury international hotel
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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